Terms of use

Terms of use



GENERAL TERMS & CONDITIONS OF USE AND TRANSACTIONS

In the

www.wallex.gr



I. INTRODUCTION

www.wallex.gr, (hereinafter the "Website"), is the website that hosts the Online Store with the trade name "www.wallex.gr", which exhibits, promotes and offers products for sale via the Internet . www.wallex.gr and the Website belong to the company with the name "VSL - STORES EE", based in Patras (VAT: 802008702 / D.O.Y of Patras), with registration number 168057716000, email info@wallex. gr (hereinafter "wallex.gr" or "Electronic Store", "wallex", "Company", "Company", "we", "us", "our"), which legally manage.

The present General Terms and Conditions of Use of the Website and Markets, which include as an integral part and single whole the General Market Terms, the Personal Data Protection Policy and the Cookies Policy (hereinafter the "Terms of Use" or "General Terms" or " Terms"), determine the terms and conditions that you in any capacity, i.e. that of navigator/visitor, user of the Services, consumer - buyer, Member, (hereinafter the "User", the "Consumer", "you", "you", "your") browse our Website, make use of its content and Services (e.g. Member Registration, Newsletters), and/or transact in our Online Store, making purchases and govern the sales contract you conclude with wallex for purchasing products from our Online Store.

Before you enter the Website and make use of its Services or make purchases in our Online Store, we invite you to consult the Terms and Conditions and make sure that you agree with them. If you disagree with any of these Terms and Conditions, you must not take any action, the use of any wallex Service, including your simple browsing of our Online Store. However, in the event that you would like any clarification or information regarding the Terms and Conditions, or have any disagreement, reservation or related question, you can contact the wallex Customer Service Department, using one of the communication methods listed in the relevant section "Contact ", before performing any of your actions on wallex.

If you disagree with any of the terms and/or all of them, you must not use any of wallex's services, nor purchase any products. However, by any action you take in our Online Store, such as browsing it, registering as a Member or in our Company's Newsletter or purchasing our products, you confirm that you have read, understood and unconditionally accepted the Terms and Conditions .

Your regular visit to the Website to monitor any changes to the Terms and Conditions is deemed necessary, as wallex reserves the right to modify, renew, upgrade, delete, add, limit unilaterally a) these Terms and Conditions, in their entirety or in part, b) its Policies, c) the Services provided, d) part or all of the external appearance (interface), structure or composition (configuration), as well as the technical specifications of the Website, e) part or the entire content and products of wallex, in the products provided for sale, i.e. to permanently or temporarily cease the sale of products (some or all) of specific or all suppliers (hereinafter the "Changes") at its absolute discretion or/ and when any change according to the above is imposed by law, possibly without your prior notification or consent, always however within the framework of business ethics and the limits set by law. wallex undertakes the obligation to inform you of any changes in accordance with the above, through the Website, which will be effective from the date they are posted on this Website. It is clarified that any change to these Terms and Conditions does not affect orders or other transactions and use of services that you have already carried out before the entry into force of the Changes in accordance with the above and our Company has accepted. However, in case you want any clarification or information regarding the changes, or you have any disagreement, reservation or question related to them (changes), you can contact the wallex Customer Service Department, using one of the communication methods mentioned in the relevant "Communication" section, before performing any of your actions on wallex. Any action you take, use or transaction on wallex after the changes in accordance with the above, is considered as unconditional acceptance of them.

Please note that any information/clarification provided to you in accordance with the above by our Customer Service Department regarding the Terms and Conditions, does not constitute a replacement, substitution or any modification of the Terms and Conditions, as they are provided solely to assist you, the These Terms and Conditions constitute our sole and exclusive agreement.

wallex reserves the right at any time, without reason and without prior notice to the User, to suspend, suspend or terminate the operation of the Website/online store or certain Services or the marketing of certain Products.

Your use of this Website and any transaction you make in our Online Store is at your sole risk.

BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVE, USERS EXPRESSLY AND UNREQUIREDLY DECLARE THAT THEY ARE OF THE LEGAL AGE TO BE BOUND BY THESE GENERAL TERMS REGARDING THE USE OF THE wall SERVICES AND PRODUCTS ex WHICH THEY COME FROM.





II. GENERAL TERMS OF USE OF WEB SITE

1. PROVISION OF GENERAL INFORMATION

The information provided by wallex is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store (e.g. product description). However, the above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure. The Company does not guarantee the accuracy or reliability of any information or content about any products or services or software included on the Website.

Our Company, responding to the need of Internet users for information, makes available to you articles and more general content of a variety of material. This information is provided for your information only and should not be construed as specialist advice or solicitation to purchase a particular product. The Company bears no responsibility for any damage that may occur to a user/customer or a third party, due to or on the occasion of information obtained from the Website or posted on it.



NEWSLETTER SUBSCRIBE

Your registration in the wallex Newsletter Service is done at your own discretion and is not a mandatory procedure for making a purchase from the Online Store. However, those who open an Account at wallex (hereinafter the "Members"), will be able to receive our newsletters and other advertising material at the electronic address (email) that they will declare to us during this (Account opening) process. Registration to the wallex Newsletter Service is also possible for non-Members, it is completed by entering your e-mail address (email) in the corresponding field on the Website. By completing your registration in the wallex Newsletter Service, you give us your express consent for wallex to send you informational and promotional material about its products and services and/or other online stores of our company, as well as related advertising messages.

wallex is not responsible if the Newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you no longer wish to receive informative Newsletters or wish to be completely deleted from the wallex newsletter system, you can inform us using the contact form on the Website or through the corresponding link that appears in our informative emails that you receive.



3. ADVERTISEMENTS



The Company reserves the right to advertise on various websites of its choice on the Internet and to use partners or third party advertising companies, as the case may be. More about wallex's Cookies Policy, read the Cookies Policy.



Our Company reserves the right to present third-party advertisements through the Website. Advertisements may contain external links to third-party websites. The Company does not guarantee the accuracy or reliability of any information or content regarding any products or services, software or advertisements included on the Website, as well as third party content to which you are referred through hyperlinks from the Website or to which your Website provides access. At wallex we make every effort to ensure that every appropriate measure is taken by us to check that advertisements and their content are legal, do not infringe the rights of third parties, are not offensive, false, fraudulent or misleading, prohibit the posting of advertisements on the Website with or content that is abusive, threatening, pornographic, nude, alcohol, drugs, cigarettes, gambling and betting, weapons, explosives, viruses or other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content in its sole discretion. All ads are reviewed to ensure they are appropriate for our community and respect the rights of third parties, whether natural or legal. However, no advertisement can imply that it is endorsed, approved or made in collaboration with wallex. In addition, all appropriate measures are taken in order to identify any advertisements that violate the above and are against the law, however we do not guarantee the appropriateness and legality of these advertisements, and our Company may, at any time, reject any advertisement for any reason it deems appropriate , even after its publication.



4. EXTERNAL LINKS



The Website and its individual webpages may contain links to websites maintained by third parties whose information and data protection practices differ from those of wallex. wallex and our Company bear no responsibility for the information or data protection practices used on third-party websites. It is recommended, before using other websites, to read and understand their terms of use and their privacy policy. Our Company does not control the availability, content, privacy policy, quality and completeness of services of other websites to which wallex may refer through "links", hyperlinks or advertising banners. Our Company should in no way be considered to endorse or accept the content or services of the pages to which it refers, or to be associated with them in any other way.



5. COMMUNICATION



By using this Website and using its Services, you agree to receive electronic communications from us and you expressly accept that they meet all legal requirements for written communication regarding the reason they are generated. Any complaints, comments, suggestions, etc. you would like to submit to us, please contact our Customer Service Department through the "Contact" section.

6. SOCIAL MEDIA



Users and Members can follow our Company through its websites on Facebook, Linkedin, Instagram, Twitter, Pinterest, Youtube (hereinafter "Social Media") to learn about its news, comment and participate in special promotional actions . Any products or services we offer through Social Media and all information shared, submitted or offered through its Social Media accounts will be subject to these General Terms, unless otherwise agreed. In addition, any interaction you may have with Social Media may allow access to and login to your personal Social Media accounts. We neither have access to nor control these services and are therefore not responsible for the acts and/or omissions of social networking service providers. For this reason, we recommend that you carefully read the terms of these social networks. The company is not responsible for any actions or omissions of any social networking service provider or for your use of the features included in their platform. For any issue arising out of or in connection with the use of social media, the user must address them directly and not the company.





7. SEARCH FOR PRODUCT RESULTS BASED ON SEARCH CRITERIA

The Online Store provides the user with the possibility to search for Products based on the criteria chosen by him using a special search tool. This tool is provided solely for your convenience in navigating wallex and searching for products. The Company bears no responsibility in relation to the automated results extracted from the use of the aforementioned tool nor for the suitability of the products for the purpose desired by the user. The user uses the tool under his sole responsibility in relation to the extracted results, their accuracy and correctness.





III. GENERAL TERMS SALE - PURCHASE THROUGH THE ELECTRONIC STORE (B2C)



Remote orders are made via online store and email. Our Company also receives and processes orders placed via e-mail, or via its Social Media pages. In addition, any reference to the desired product on the return form is not considered an order. Therefore, the following General Terms and Conditions concern the terms and conditions on the basis of which sales and purchases are carried out both through our Online Store and over the phone (hereinafter "General Terms and Conditions of Purchases"). The seller is the Company.

Through the Company's online store, products from third-party suppliers are available for sale to you either in your capacity as a supplier or in your capacity as a consumer.

To avoid any misunderstanding, if the buyer wishes to send an invoice, then he is automatically recognized by our system as a "supplier", while if he is a natural person and wishes to send a receipt, then he is automatically recognized by our system as a consumer.





1. THE PRODUCTS

wallex through the Website presents, promotes and offers for sale to consumers (B2C) products of our Company, such as products for car/engine, kitchen and cooking, health and beauty, electronic and electrical equipment, etc. (hereinafter the "Products") .

We make every effort to ensure that the information accompanying the Products displayed on wallex is complete, true, valid and up-to-date, and that the photographs thereof are a true, realistic and accurate representation of our Products, however the photographs depicting our Products may deviate from the actual condition, shape, size, color and general image of the Products sold. The Company does not bear any deviation in case of deviation of the photographic representation of the Product from its actual image and we reserve the right for any technical or typographical deficiencies or errors, which cannot be foreseen or have arisen unintentionally or due to interruptions in the operation of this Website or due to force majeure.

In particular with regard to the information provided on the availability of the Products, wallex has received all the necessary technical and other means in order to be immediately informed of the availability of our Products, however it reserves an express reservation regarding the validity of the Products available in the Online Store, as it may updating them to be carried out within one (1) hour from the moment of their modification. In particular, for any errors in the prices of our Products, what is stated in Section III.C.2.5 below applies.

wallex reserves the right as it chooses at its free judgment and discretion the Products it will make available for sale, and may from time to time withdraw or renew them freely and without the obligation of warning, your consent and/or simple information. This also applies to any offers, discounts and any pricing policies it follows from time to time, as such determination is at our sole discretion.

All products are for personal use only and not for commercial use such as resale.

2. ORDER



2.1 Placing an order - Completing a sales contract

Use categories

- Auto - Moto

- Kitchen and cooking

- Health and beauty

- Telemarketing

- Phones and accessories

- Charge and energy

- Lighting and LED

- Sound and image

- Computers, gaming

- Home and decoration

- Sports and outdoors

- Hobbies and tools

- Fashion

located in the main MENU of the Website, navigate to it and find what you are looking for.


Check the Products you wish to buy in the shopping cart by clicking on the "MY CART" link/icon located in the upper right part of the Website. You can use the remove/delete button to remove Products from your cart before completing your order.

In order to complete your order, you must provide us with some important personal information for the processing of your order, information regarding the payment and shipment of the Products, etc. This information is: first name, last name, email, telephone, postal address (street, number, city, zip code) as well as your card details in case you choose to pay by credit card.

Your registration as a Wallex Member to open your personal Account is not a necessary condition in order to submit your order and make a purchase from our Online Store. However, opening your own Account allows you to access your order history, payment method and value of each order, a list of your favorite Products from our store.

The process of registering as a Member and opening your Wallex Account is quick and simple: you enter your first name, last name, VAT number, email, telephone, address details and login code. Registration and participation as a Member is free, personal, non-transferable and non-transferable. You are responsible for the information you provide us and wallex relies solely on your statements regarding your personal information. Your personal information that you provide us when you register as a Member, our Company processes them exclusively for the purpose of creating your Wallex Account, for your service regarding the purchase and delivery of the Products you purchase from our Online Store ( e.g. to ensure the possibility of communicating with you, for the completion, shipping and delivery of your order, for payment and our secure financial transaction and for sending you the purchased Products) and additionally for sending you our newsletters our newsletters and other advertising, promotional updates. Regarding the collection and processing of your personal data, the terms and provisions of the wallex Privacy Policy apply, which Terms and Policies you declare that you have read, understood and accepted in full and unconditionally. All your personal information, which is collected through the special electronic form, is absolutely necessary for carrying out the above transactions and your registration indicates your full consent. In the event of a change of information, you must immediately inform us of your new information, so that it is always complete and true. By registering in accordance with the above, you give your express consent to the collection and processing of your data based on these General Terms of Use and Purchase and the wallex Privacy Policy.

You have the possibility, at any time, to have access to your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by wallex.gr, their blocking or non-transmission, following the procedure defined in the Personal Data Protection Policy. In any case, your data is kept by wallex only for as long as you are a registered Member.



Participation as a member is only possible for natural or legal persons with full legal capacity. Minors (people under the age of 18) are excluded from becoming a Member.

Once you have placed the final Products in "MY CART", you have one more step left to complete your order submission, the "click" on the "COMPLETE ORDER WITH PAYMENT" button.

Your orders can be placed at all hours of the day and on a daily basis without exception.



By filling in your details as above and clicking the "Complete order with payment" button, you will see your entire order with its full details, including payment and shipping information. If you agree, you still have one step left to submit your order: "clicking" on the field with the acceptance of the present Terms of Use and Purchases and the Privacy Policy. Once the terms and policies of our company have been accepted, you "click" on the "COMPLETE ORDER WITH PAYMENT OBLIGATION" button, at which point your order has been completed and submitted to our company

You have the obligation to declare your complete and true information when submitting your order. Upon completion of submitting your order, you declare that you are a legal/authorized user of the credit or debit card you declare to us and that there is an available balance sufficient to cover the value of the Products you are purchasing. Our Company may (without being obliged to), verify the payment information you provide to us when you choose credit card or third-party online payment providers as a means of payment, in order to ensure our financial transactions. In the event that any deviation, error or any other existing or potential problem is found, it may, at its absolute discretion, reject your order.

When you submit your order, you are then connected to the payment provider we work with, depending on the payment method you choose. You can pay in one of the ways listed below in Section III.5. In any case, any price that may have been pledged or paid in advance (such as in the event that you choose to use paypal or another means) will constitute an agreed financial guarantee and not yet a payment of the consideration, which payment will only be paid once the availability of the product as well as the price and the sales contract is completed, otherwise the price will be returned to you.

You will then be sent an automated message to the email account you provided to us at the stage of submitting your order, which will notify you that we have received it, will list the Products you have ordered and all the terms of the order and the number of your order. The sending of the aforementioned e-mail is merely a message confirming receipt of the order by the Company and not an acceptance of your order nor the conclusion of a contract with the Company. The order is received by the Company subject to checking the availability and correctness of the price of the ordered Product, following the Company's communication with its suppliers. Therefore, at this stage, the contract between the buyer and our Company has not yet been concluded. It is noted that: a) in case you have chosen cash on delivery as a means of payment, the confirmation of the order in accordance with the above will be sent to you with the submission of your order, and the Products will only be delivered to you upon full payment of the Products at the appropriate time delivery of these to you, b) in case you have chosen to deposit the amount of the order to a wallex bank account, your order is not executed until the corresponding amount is credited to our Company's account.

Once the order stage is completed according to the above, wallex then examines whether it (the order) can be executed as it is and there is no reason to reject it according to the terms herein. As long as it is judged that it can be processed in its entirety, the process of sending your Products to the courier company we cooperate with or to another cooperating company is launched, at which point we send you another message to the email account you have indicated to us during the stage of submitting the order which will constitute the Company's acceptance of the proposal submitted by you for the conclusion of a contract and therefore constitutes a declaration of acceptance of your offer and the conclusion of a contract with the company and will notify you of the bill of lading/shipment number. With this number you can track the progress of your order until it reaches the delivery location you have indicated in your order.

The delivery time depends on many factors, such as indicatively the place of delivery, the quantity of the Products, etc. The delivery cost is fixed regardless of the quantity of the Products or the place of delivery. For more information regarding delivery time and shipping costs, please visit Sections III.3 and III..4 respectively.



In the event that upon receipt of your order, we find any sudden shortage of any of the Products you have ordered or an unexpected delay in its delivery, or its temporary unavailability as well as any other matter-problem that makes your order partially acceptable and enforceable on our part, for example there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control, which may affect the transport and delivery of your order, there is a lack of sufficient stock, we will contact you immediately on the contact details you provided when submitting your order in order to agree with you any modification, correction and/or cancellation of your order. We hope to be in contact with you, however in case this is not possible within two (2) days from the date of completion of your order, we will send you an email with the part of the order that wallex can execute, and remaining part of your order that is not possible to be executed by us, will be canceled without incurring any extra charges that may arise due to the modification or partial cancellation of the order. Therefore based on the above, the new email we send you will constitute the notification of receipt of your order and this will have to be executed by our Company according to the above. In the event that the total amount of the submitted order has been reserved or prepaid, our Company will refund you the amount corresponding to the canceled Products as soon as possible.

 

Important legal clarification: The sending by us of the confirmation of your order according to the above, even though it mentions the voucher number that your order will receive from the transport company, does not constitute an acceptance by us of your order, just a confirmation - notification that we have received it. The order you submit to wallex constitutes an offer on your part to our Company to purchase the Products listed therein. In order for a sales contract to be concluded between us, we must also accept your order, as is. Such acceptance is made by us when we send you the message (email) confirming the dispatch of your order, as is. It is also clarified that in the event that your order confirmation message does not include some of the Products that were included in your order, these Products are not part of the sales contract between us. However, the Contract is only executed once the Products are paid for, i.e. once your card is credited, our account is credited with the price in the case of bank deposit, or your order is paid in the case of cash on delivery.



2.3 Telephone Orders

You can submit your order by phone to wallex at the phones listed on the wallex page. The days and times that telephone orders can be placed are Monday - Friday
from 09:00 – 16:00. During your phone call you describe the Product you wish to order and provide us with the payment and shipping details listed on our page and described herein. The same payment methods apply to phone orders. In the case of a telephone order, you will provide us with a valid e-mail address (email)_and a mobile phone number in order to receive the communication prescribed by law in relation to the confirmation of your order and its progress. By placing a telephone order you accept these Terms and Conditions and the Policies included in them such as that of the Protection of your Personal Data. Otherwise, these Terms and Conditions apply.

2.4 Cancellation of Order

2.4.1 Cancellation of an order by a User

In addition to the other cases mentioned herein, you can cancel your order in the following cases:

In addition to the possibility you have before submitting your order, to technically remove the quantities of Products from your cart that you do not wish to order, by pressing the "X" button which activates the removal of the corresponding Products, you can cancel the order that you have submitted to us, in the following cases:

After the notification of receipt of your order but before the confirmation of its acceptance with the notification of shipment of the products and for a period of two (2) hours, you can cancel your order by sending an email to the email address info@wallex.gr or by calling days Monday-Friday: from 09:00 – 16:00. The email is considered to have been received by us for the purposes of this, on the next business day from the date it was sent, and we may cancel your order in accordance with the above, only if the receipt of your relevant message takes place before it is sent to you of the shipment confirmation of your products.

In addition, in the event that wallex modifies your order in accordance with the provisions herein, you have the option to cancel your order in its entirety or the part of it that cannot be executed by us.

2.3.2 Cancellation of an order by wallex:

In addition to the other cases mentioned herein, wallex may cancel your order and/or the Sales Agreement at any stage in the following cases:

Due to a technical error the Product you have ordered is not available and the system has not had time to be updated, and/or when it is no longer possible to supply it from our Company for any reason and cause.
Due to a technical error, the price listed on the Product or its description is incorrect.
In our sole discretion we believe that you are engaging in unfair practices by placing the order, or not making fair use of the wallex ordering system.
Non-payment.
Non-receipt of the Products in accordance with the terms herein.
Execution of the order is against laws, rules and regulations.
In cases of force majeure.

In the event that the Product of the order being canceled has been paid for, wallex will refund you without culpable delay.

2.3.3 Cancellation after receiving the product

After receipt of the Product, the order is canceled by exercising the Right of Withdrawal as defined in Section III.6 below. Any refusal by you to receive your Products upon delivery by the carrier shall constitute a withdrawal, the exercise of which shall be subject to the provisions of Section III.6 below.

2.5 Prices

2.5.1 Listed Price

Although wallex takes all appropriate technical and practical measures to ensure the accuracy and correctness of the prices listed on the Products in our online store, there is the possibility that due to a technical error, an error may appear in the price of one or more products included in the order your. Upon receipt of your order and before receiving payment, we will check the prices of the Products ordered. In the event that an error is found in the price of a Product you have ordered, we will contact you as soon as possible and in any case before sending it. It is at your discretion to proceed with the order at the correct prices, modify it to reflect the correct prices, or cancel the order. If we are unable to contact you, we will treat the order as cancelled.

The prices listed on all our Products are in Euros, including VAT. and are considered final. For details on our fees, see Section II.4.



The listed prices do not include the additional required shipping charges which are added before the completion of your order, nor any deductions or withholdings provided for organizations, Authorities, agencies, etc.



The Company generally reserves the right to freely set the prices of the products, to modify and change them and/or to withdraw the offers at any time without prior notification to the users, who will be informed of the current price from the relevant price posting product on the Website.

3 DELIVERY OF PRODUCTS

3.3 Place of Delivery

The Products are delivered to the address stated during the order, within the Greek Territory.

If it is over 10 kg, the products are delivered to the entrance on the ground floor of the declared delivery address. It is the responsibility of the consumer to raise the product to a floor.

3.4 Method and Time of Delivery

The delivery time of the Products you have ordered depends on many factors as there may be delays for reasons beyond our control. See Section III.3.5 below for what applies in the event of a delay in delivery. The Products are sent exclusively via a courier company. When placing your order you can choose to pick up or have the Products shipped to you. In particular, the following applies, subject to force majeure and not due to our fault:

Subject to what is expressly stated in these Terms of Use, the Products are delivered to Attiki within one (1) or two (2) working days.



For information regarding shipping costs, you should go to Section III.4 "shipping costs"

Note: All orders placed before 19:00 are processed by us on the same day, while orders after this time are processed the next day. All orders placed on Saturday after 13:00 and throughout the weekend are processed on Monday.

The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport and delivery times.

Please note that because the orders when invoicing are connected to the Online system of the courier company we cooperate with and mentioned here, it is not possible to send your products with another courier company of your choice.

Deliveries of products by couriers take place from Monday to Friday from 09:00 - 21:00 and Saturday from 09:00 - 14:00. Saturday deliveries require an extra charge of 3.00 euros on top of the 5.00 euros required as a delivery cost and you must state this when ordering.

3.5 Delivery Delay

Our Company makes every effort for the timely and appropriate delivery of your Products, however we reserve the right that the delivery of your Product(s) may be delayed in the event, including but not limited to, that (a) the Product is delayed to be sent by our supplier due to e.g. jamming in its transport, force majeure etc., as a result of which we do not have it in our warehouses when we calculate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact you to ask if you want us to deliver the order without the delayed or unavailable Product, or to suggest an alternative, or to inform you of the delivery time of the product that is not immediate available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in its entirety and to return any money you have paid, in any case to give you the alternatives available to our Company. In case of delay you can contact our Company at or at the email address info@wallex.gr where you can declare the cancellation of your order in whole or in part.

3.6 Liability on Delivery

We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties authorized by you) obtain physical possession of the Products.

If on the designated delivery date you are not at the declared address to receive the Products, our couriers will try two (2) more times, in the following working days, to deliver your order to you. In the event that the shipment is ultimately not achieved, then our Company will attempt to contact you by phone and if it is not possible, your order will automatically be returned to us and registered as a Refusal. It is expressly agreed and as an exception to the general rule of liability that concerns us, you bear the responsibility for loss or damage to the Products, and the Products are stored in accordance with the terms of the transport and at your own expense.

We note that our Company maintains a special list of customers who have placed orders and have not received their Products, (they have refused or are not at the delivery address at the agreed time) or who have made large purchases (over 200 Euros) and they have refused pickup even once. Orders on behalf of customers registered in said list, in which cash on delivery has been selected as a payment method, even if they have been successfully completed, are cancelled. If the customers in question choose one of the remaining payment methods or by credit card, then the order is sent to them normally.



The Company cannot guarantee the timely delivery of the products to the customer when the delivery is made through the courier company.

4. SHIPPING COSTS

For deliveries within Greece where our Company cooperates with ACS and the General Post Office, consumers are charged with shipping costs of 5 euros regardless of volume, quantity, weight or hard-to-reach areas.

5. METHODS OF PAYMENT

The following payment methods are available. Please choose one of the following methods for each purchase, as it is not possible to combine payment methods for the same order. Payment by installments is not possible.

5.1 Cash on Delivery Method

Payment upon receipt of the order. When the courier company employee comes to your place to deliver your products, you pay the value of your order in cash. In accordance with the applicable tax provisions for the payment of an amount of more than 500 Euros if you are a consumer, or an amount of more than 50 Euros for tradesmen/suppliers, or in accordance with the permitted cash payment limit based on the applicable legislation, you may not use the cash on delivery method, as cash payment is not allowed, in which case you should choose another payment method.

5.2 Payment via paypal

Your transactions in our online store are protected by the highest SSL comondo online security systems.

For payment via paypal, the respective terms of use and privacy policy of paypal apply.



5.3 Payment by debit card or Viva

Our store supports payments via debit or Viva Wallet.

You can choose to pay by credit or debit card at the courier's store upon receipt of the order. That is, you will have to go to the courier store where your order is located, and pay there using a credit or debit card. If you choose to pay by credit card, you must be present when receiving your order with your credit card and ID. In this case (i.e. payment by credit card) the receipt of the order by a third party is not allowed.

For collection from our premises, the credit card holder must present their credit card and identification. The same applies if you order on behalf of a company. In this case the card should be corporate and the recipient's name should be written on the card.



6. WITHDRAWAL



6.1 Conditions for exercising right

You have a period of fourteen (14) calendar days to withdraw from any purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product(s). (unnecessary withdrawal).

The above deadline of fourteen (14) calendar days for exercising the right of withdrawal is defined from the day after the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier), obtain the physical possession of the products. In the event that you have ordered more than one product with one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above starts from the day after the day that you or a person you may indicate to us as responsible for receiving the products you (other than the carrier) obtain physical possession of the last good. In any case, if the deadline falls on a weekend or public holiday, it is extended until the next working day.

6.2 Procedures for exercising a right:

In order to exercise the right of withdrawal in Article 6.1 above, you must, before the expiration of the deadline for exercising it in accordance with the above, inform us of any decision you have made to withdraw from the Sales Contract we have concluded, with a clear statement (e.g. letter ) which you will send by e-mail to the address info@wallex.gr,
Upon electronic submission of the Withdrawal Request, our Company will send you confirmation of receipt of your withdrawal without delay to the email you have indicated to us during your registration or completion of your order.

For your convenience, you can also use the SAMPLE SIGN-UP FORM attached to these Terms, which you can print and send/attach as described above. The use of the attached Form is not mandatory.

6.3 Obligations of the consumer upon withdrawal

In order to meet the withdrawal period, you must send us your statement of exercise of your right of withdrawal before the expiry of the withdrawal period as set out herein. You expressly agree that your notice of exercise of the right of withdrawal shall be deemed to have been received by us on the next business day after the withdrawal request is sent to us in accordance with the terms herein.

In the event of exercising the right of withdrawal in accordance with the above, you must return the product to the sender's address immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which we were notified of the decision you to withdraw from the contract of sale as set forth herein. The deadline is deemed to have been met if you send back the Products before the end of the 14 calendar day period as set out above. You should return the products only to our Company address stated above herein.

Exercising the right of withdrawal is, based on law, your obligation to prove to us that it has been exercised within the time limit (the date on which the request for withdrawal was submitted to our company), in order for us in turn to calculate the legal deadlines resulting from this and the law.

You bear the cost of returning the products from which you withdraw from the purchase. The cost depends on the price list of the courier company you choose.

The buyer is legally responsible for any reduction in the value of the Products resulting from handling that was not necessary to determine their nature, characteristics and function. It is pointed out that in order to determine the nature, characteristics and function of the Products purchased by the buyer, he must handle and examine them in the same way as he would be allowed to do in a store and no more.

In order for a return to be accepted, the Product sent by the buyer for collection by the Company must (cumulatively):

- be in the condition received

- if its original packaging has been opened, it must be intact, without damage or tears and must be returned together with the Product,

- be complete

- to bring with him all the documents that accompanied the product. In case the Product is not accompanied by its documents, the Company cannot identify the product with a specific order.

The Company DOES NOT accept products that are returned upon your withdrawal and that have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

6.4 Obligations of the Company

Without prejudice to what is expressly provided herein, if you withdraw from any of your purchases as set forth herein, we will refund to you all monies received from you including any delivery charges (excluding any additional charges due at your option to use other delivery methods than the cheapest standard delivery method that we offer), however deducting the return cost in case you used the courier to return the products, according to the above. The refund will be made without undue delay and in any case within 14 calendar days from the day we are informed of your decision to withdraw from this contract.

We will process the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise in each case, you will not be charged for such refund.

In particular, the refund of your money, since the purchase of the product from which you withdraw was made by cash on delivery, is carried out by crediting your bank account which you will notify us of when exercising the right of withdrawal, since by accepting these terms expressly and you unconditionally declare to us that you consent to a different way of refunding your money as a result of withdrawal. In case the payment was made by Paypal, your money will be returned to your account where the charge was made.

We are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever occurs first.

You have the right, and not the obligation, as an alternative to a refund of your money in accordance with the above in case of withdrawal, to choose to credit your money to your Account maintained in our online store. In this case, you should request the credit explicitly in your respective cancellation communication. In the event that you do not state when submitting the withdrawal request your wish for a credit of the amount corresponding to the value of the product from the purchase of which you are withdrawing in accordance with the above, the amount will be returned to you in accordance with the provisions herein.

6.5 Return of Products due to withdrawal

In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products. The consumer should handle each product he receives in the way he would handle and examine it in a physical store, in order to ascertain its nature, characteristics and function. Please note that in order to determine the nature, characteristics and function of the products you have purchased, you must handle and examine them in the same manner as you would be permitted to do in a store and no more.

All products must be returned in good overall condition and clean as delivered by the Company. Also, the returned product must be accompanied by all the necessary documents you received upon receipt. To clarify, the footwear should be tested on a soft carpet or similar.

The consumer may be burdened with the reduction in the value of a product, if the management he has done to it exceeds the acceptable measure. Products, which are returned without packaging or with damaged packaging, but with complete accompanying documents, will be eligible for a reduction in the returned value of up to 80%.

6.6. Cases where the right of withdrawal does not apply

- Cosmetics and underwear as long as their packaging has been unsealed, for health safety reasons since it is not possible to establish if and how they were tested by you.

7. WRONG ORDER EXECUTION – DEFECTIVE PRODUCT



7.1 The rights of the Consumer. Procedures for exercising rights.

In the event of an incorrect or defective product being sent, you have the right, within 14 days of receipt of the product, to contact us and inform us of the defect in the product or our error in carrying out your order and inform us of your wish to have it replaced the product with the correct/non-defective product or refund your money.

Our Company undertakes to cover the total cost of returning and resending the correct/non-defective product, as long as the return of the wrong/defective product and the sending of the new one are carried out via courier. In the event that for any reason you wish for another way of return/shipment, you will bear the additional costs arising from your transport in relation to the corresponding courier costs.

You expressly acknowledge and accept that product replacement is subject to the availability of the correct/non-defective product at the time you notify us thereof. In the event that a replacement is not possible, we will refund all monies received from you including any delivery charges (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. The refund will be made immediately, without culpable delay and in any case no later than within 5 days from the date the Company receives the products you returned in accordance with the above and subject to the provisions of article 6.5. You expressly agree that the replacement of the products whose order was executed incorrectly, is carried out as long as the product to be replaced is returned to our Company in the same good condition that you originally received it. Our Company does not replace products that are dirty, damaged, damaged, other than the mentioned defect or are not accompanied by all the documents (receipt, return form, accompanying product documents) that you received from us. In the case of returning a defective product, the Company reserves the right, such as reserving its replacement or refunding your money, in the event that it does not have sufficient evidence to make it responsible for the defect in the product.

The refund is made by crediting your bank account which you will notify us of when exercising the right of withdrawal. In any case no costs will be charged for such a refund.

Claims for compensation or monetary satisfaction of any kind and legal basis are excluded, as well as any kind of claims for damage to health, life and physical integrity.

The Company is liable for actual defects and lack of agreed properties in accordance with article 5 of Law 2251/1994 and articles 534 et seq. of the Civil Code. Based on the aforementioned provisions of the Civil Code, the following rights apply to you in the event that the product is defective or lacks the agreed quality a) the right to request the repair or replacement of the product (at no cost to you) with another, or b) the right to ask for a price reduction or c) right to withdraw from the sales contract you have entered into with the Company on the condition that we are talking about a material defect. These rights are provided alternatively without a hierarchical ranking between them, i.e. without some of them having priority. You can exercise these rights for a period of 2 years from the delivery of the product to you, even if you discovered the defect or the lack of contractual capacity later. That is, you are entitled to exercise your rights from the moment of delivery of the thing and for 2 years, as long as during this period a real defect or lack of an agreed quality is manifested.



7.2 Product Warranty

The duration of the legal guarantee is determined by the Applicable EU Laws at 2 years. The consumer must inform the Company of the defect within a reasonable period of time. The Business must prove that the goods were not defective within the first 6 months of their delivery ("reversal of the burden of proof"). After this period, the consumer must prove that the goods were defective. A new 2-year warranty is given if the goods have been repaired or replaced, provided that the Company has carried out such repair or replacement in accordance with the original legal warranty.



IV. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES

Sole Responsibility of User/Consumer.

You are solely and solely responsible for the legal use of the Website and the Online Store and you are obliged to refrain from any illegal act and abusive behavior, as well as from the adoption of illegal and unfair competition practices.

You are solely responsible for the legality and correctness of the Information, Data and data you provide to wallex, which the Company has no responsibility or obligation to check, unless it is required to do so after a complaint or by law.



Prohibited Uses - Restrictions on accessing and using the Website

It is forbidden to use the website and the wallex.gr online store to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination, may cause damage to third parties in any way.



Any action or omission by you (a) infringes any patent, trademark, trade secret, copyright or other proprietary right of either wallex or a third party, (b) contains viruses or other software that may cause interruption, damage, destruction or obstruct the operation of any software or cause damage to the reputation and reputation of the Business of its Partners and/or other users/Members/consumers, or may violate any personal or other data of the users/members/consumers of this Website / Online Store.

In addition, it is prohibited: (a) Any access or attempt to access information and data (including personal data) that is traded through the Website and for which you do not have any authorization or authority to use, (b) Access to our Online Store with the purpose of creating or producing a product or service that competes with our own products, (c) Facilitating in any way and by any means third parties to gain access to the Data granted to wallex by its Members., (d) In any form Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including content and material ( photos, graphics, texts, etc.) of the Website, (e) the destruction of data, (f) causing dissatisfaction to other users.

 

It is also prohibited to obstruct in any way the operation of the Website and the online store, as well as any illegal and unauthorized replacement or modification of its content (images, photos, texts and others). You may not attempt to affect the performance or functionality of any features of the Website or features accessed through it. You must not in any way and by any means commit or facilitate or cause in any way criminal acts on or through the Website that infringe the rights of the Company, other Users and/or third parties, the transmission of viruses, troy horses, viruses worm type, logic bombs as well as any action in general that may lead to an unacceptable or extensive burden on the infrastructure or operation of the Website and the online store. In this framework, the prohibition of sending spam (unsolicited advertising or promotional material) or other material harmful to our interests, the interests of other Users and/or third parties is included.

Connecting to our Website is permitted only if you act in a fair and legal manner, and refrain from any action that causes damage to the reputation of the Company, or unfair exploitation of it. In addition, any link that implies any kind of relationship with us, or approval or endorsement by us when it does not exist, is prohibited. You must not link to any Website that is not owned by you. This Website may not be framed on any other website nor may you link to any part of our Website other than the home page. We reserve the right to remove the login permission without reason, without compensation and without prior notice to the customer.

You connect to our Website through your own means and through companies and providers selected by you.

Violation of this provision constitutes a criminal offense under Greek law. We inform you that the Company will notify any such violation that may come to its attention to the competent authorities. In addition, it will notify the Authorities of any information that will be requested in accordance with the conditions of the law. Your use of the Website is at your full and sole risk.



Limitation of Warranties - Liability

Our Company always acts in good faith and within the framework of what the law and these Terms provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every effort to (a) the website and the online store operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b ) the data/information granted and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers through which our online store is made available to Users do not contain viruses or other harmful components or software programs, (d) the products to be made available are in good general condition, repaired and clean, suitable and safe for public health, however wallex DOES NOT PROVIDE RELATED GUARANTEES for all of the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.



In addition, our Company provides no guarantee (a) for the suitability, effectiveness, adequacy of the wallex Products with regard to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other Users of the website and its services.



We make reasonable efforts to maintain and make wallex content available. Nevertheless, users accept that wallex is entitled to modify and/or temporarily or permanently interrupt all or part of the website with and/or without notice to users, since availability may be affected by the equipment of users, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, wallex bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the cessation of all or parts thereof, the delay, non delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.

wallex is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, wallex has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, wallex bears no civil, criminal, or other liability towards you and/or any third party that draws rights from you, in the event that any of the above, during the use of the services and/or products of this online store suffers direct, indirect, collateral, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the website, the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of supply of certain products through the online store, (c) events, situations, actions, actions and/or omissions of wallex or third parties including and other Users for whom wallex does not provide guarantees and bears no obligation in accordance with the provisions herein, (c) information and other content that may be published and communicated by third parties.

wallex a) reserves the right to deliver the products in cases of force majeure, b) reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any reason, c) no guarantee can provides for the availability of the products, but guarantees timely information to consumers about their unavailability.

wallex is not responsible under any circumstances for your communication with the third party service providers who advertise or are advertised on wallex and for any commercial transaction that may arise from the relationship between you. In addition, no responsibility is borne for any defective third-party products received as a gift.

The website may contain links to other websites. wallex should in no way be considered to endorse or accept the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services of third parties.

wallex does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them.

wallex is only liable for fraud and gross negligence if you are harmed by information provided to wallex or services it provides through the website.

wallex has the right to temporarily or permanently exclude a Member at any time and without stating the reasons, i.e. to cancel/delete/block access and/or member participation (temporarily and/or permanently) without raising any claims against wallex. It goes without saying that such member is prohibited from joining wallex again with the same or different details unless wallex expressly consents to this. To this end, the member consents to wallex keeping his personal information in its system in order to be able to identify any subsequent attempt to register him. The above applies in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party beneficiary of rights against the member.

wallex reserves the right at any time, without reason and free of charge, to interrupt or cease the provision of its services and/or its operation permanently or temporarily without any obligation to inform the members beforehand. It is only liable for direct damages, which arise due to its intent or gross negligence. Without prejudice to mandatory provisions, wallex's liability for direct damage due to slight negligence regardless of legal reason is expressly excluded. wallex is fully and expressly excluded from liability for indirect or consequential damages – regardless of cause.

We note that we bear no responsibility for the correctness, completeness or quality of the information expressed in the Reviews. The Company has the right to delete or not to publish opinions or evaluations, which at its absolute discretion contradict its terms and purposes. Therefore, no responsibility is borne for any claims for compensation or monetary satisfaction, for damages and injuries caused due to the non-publication of any such information and/or due to incomplete information and data that our Company may not have withdrawn.

The Company is not responsible for direct, indirect, special, incidental, consequential damages of the buyer or lost profit, nor for damage to the buyer's reputation, customership or reputation, or for the cost of providing substitute products and services, which arise from or related to the sales contracts drawn up in this eshop or from the use, inability to use or operation or failures of this Website. Also, it is not responsible in the event that you are entitled to a refund of part or all of the price for any delay of the cooperating payment service providers in executing the relevant order that the Company has given on time. The Company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of products will be provided without interruption and without errors.

We are not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to your use of the Website or downloading any material posted on this or any Website linked to it. It is not responsible in the event that for any reason, including the case of negligence, the operation of the website is interrupted or access to it becomes difficult and/or impossible and/or if, despite the observed security measures, "viruses" or other harmful software are detected and transmitted to users'/visitors' terminals, or if unauthorized third parties interfere in any way with the content and operation of the Website, making it difficult to use or causing problems in its proper operation or intercepting information concerning users' personal data.





4 Compensation

You agree to indemnify, defend and hold harmless our Company and its directors, officers, employees, advisers, agents and associates, as well as any third party entitled thereto, for any damages suffered and for all third party claims, liability, damages and/or costs (including, but not limited to, attorneys' fees) arising out of or in connection with your use of the Website or your breach of or unlawful or non-compliant use of these website terms of use Site and the Services provided to it (including the purchase from the Online Store). In any case, where you suffer any damage due to proven gross negligence of our Company (we exclude any liability arising from slight negligence), the Company will cover any positive damage of the User directly related to the damaging event and its gross negligence or fraud company. All limitations of liability set forth herein shall apply in their entirety as valid and consistent with good faith and fair dealing, and Users consent to such exclusions and limitations.



V. INTELLECTUAL PROPERTY RIGHTS

All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of wallex and are protected according to the relevant provisions of Greek law, European law and international conventions and treaties.

Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, other than strictly personal use, is prohibited, unless you are granted our written consent .

The names, images, logos and distinguishing features that represent our Company and its products/services, wallex and the products/services provided to it and/or third parties contracted with us as well as their products or services are exclusive trademarks and distinctive features of wallex and our Company and/or the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property and unfair competition laws.

In any case, their appearance and exposure on wallex websites should in no way be taken as a transfer or assignment of a license or right to use them by you or any third party.

These General Terms grant you a limited and non-transferable license to access and make personal use of this Website, but not a license to download its content and code in whole or in part, except with our express written permission. This license does not allow any resale or commercial use of this Website or its content, collection and use of our catalogs, products, our commercial policy (discounts-coupons, etc.), data mining, etc. You have the right to use the above only for your personal use.

You may not use linking & framing of our Website without our written consent. You may not use any "meta tags" or any other "hidden text" based on our Company and wallex brand names or trademarks without our express written consent. In case of unauthorized use, the license granted ceases to be valid. This also applies to any use of our Company's logos and trademarks.

Disclaimer in relation to the ownership of trademarks, images of individuals and third party copyrights.

We emphasize that any trademarks/brand names appearing on this Website are the property of the respective legal owners and licensees of the trademarks. Any reference to a trademark or brand that appears on our online store is used solely to describe or identify the products sold and services offered. Such a reference in no case can be taken or interpreted as a confirmation that the specific products and services are supported by or connected to the Company in any way other than those mentioned above. You may not extract and/or re-use parts of the content of the Website without our written consent. In particular, you may not use any data mining tools, robots or similar data collection and extraction tools to extract any content (either once or multiple times) or reuse any material parts of this Website, without our express written consent.



VI. PROTECTION OF PERSONAL DATA

The management and protection of your personal data is governed by the terms of the Political Protection of your Personal Data and the relevant provisions of both Greek and Community and International Law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.

To inform you about the personal data you provide to us, the type of data that wallex holds for you, the processing they receive by wallex and its purposes, the recipients thereof, as well as your rights over your data but and other related information regarding their protection and security, please proceed to the Privacy Policy in order to read and accept these relevant terms.

VII SECURITY



1. Customer Identification



wallex recognizes the importance of the security of your Personal Data, as well as your electronic transactions, and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the wallex Online Store is achieved by the measures we have taken to ensure the privacy of your wallex transactions, as described both in the payment section and below.



The codes used for your identification are two: the username (username) and the personal security code (password), which every time you enter them, they provide you with absolute security access to your personal information.



2. Confidentiality of Transactions



Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to wallex is confidential and wallex has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
wallex does not disclose the details of customers and their transactions, unless it has written authorization from you or is required to do so by a court order or decision of another public authority.
In the event that wallex uses third parties to support its systems, it takes care to ensure privacy.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.



VIII. FINAL PROVISIONS

1. Final Terms

These General Terms constitute the final and only terms in force regarding the provision of the Service by the Company to the User and supersede any pre-existing conditions, previous contracts and arrangements, written or oral, between the Company and the User regarding the use of the Service.

2. Waiver

No delay, negligence or tolerance of the Company in enforcing compliance with any of the present conditions by the User, does not constitute a waiver or damage provided for in this right. If any of the present conditions were to be judged by any competent Court of the Authority as invalid and consequently unenforceable, this condition will not invalidate the rest of the present conditions, which will remain in full force.

3. Invalidity of terms

In the event that any part hereof is declared or determined by a court decision to be invalid, such invalidity will not affect the validity of the remaining part hereof, which will remain in effect as if these General Terms had been executed with the invalid part deleted. The Company will endeavor to replace any invalid term, with a new valid term, the effect of which will be the closest equivalent to the voided one.



4. Applicable Law - Jurisdiction



Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws. As consumers you can appeal to ADR bodies, which meet specific quality criteria, for any kind of dispute they have with suppliers of goods or services, regardless of what they bought (with the exception of health and higher education services) and how they bought it (online or not , domestic or cross-border). and is subject to the exclusive jurisdiction of the substantively competent courts of the city of Athens, to whose jurisdiction the parties voluntarily submit from today.

 

 

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer and has any problem with a purchase he made from wallex he can initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ADR platform) available at https://webgate.ec .europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.







5. Complaints Policy - After Sales Customer Support

You can also contact the wallex Customer Service Department by sending an email to info@wallex.gr stating your name and order code.

Date last modified: April 19, 2023